This is the first lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson defines root cause problem solving and troubleshooting.  The lesson also describes the basic steps in a general troubleshooting procedure.

This is the second lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson presents the steps involved in interviewing and researching to obtain information about a malfunctioning system and the importance of investigating the normal operation and history of the system. The relationship between symptom and cause is also explained.

This is the third lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson teaches participants to develop a troubleshooting plan to evaluate problems. The importance of schematics in troubleshooting, steps necessary to repair the problems, and prevention of future trouble is discussed.

This is the final lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson uses the information taught in the previous lessons in the library to assist in improving the learner’s troubleshooting skills. The learner will be instructed in the steps needed to prevent future trouble, what is required when it is necessary to troubleshooting under pressure, and the importance of gaining troubleshooting experience.